FREQUENTLY ASKED QUESTIONS


Account Information

How Do I Create An Account

Follow the below easy steps to create an account*We use customers' registered- email as our primary contact. To avoid missing any important messages such as order confirmation or tracking number notification, please add us to your email contact list to avoid our emails end up in your spam folder. 


Create account using email log-in:

Step 1: Click 「Create Account」on website's top-right corner 

Step 2: Enter your email, name and create a password 

Step 3: Click 「Create」 

Step 4: Account created. From now on you may use your email to log-in

I Lost My Account Password

Step 1: Click 「LOGIN」on website's top-right corner 

Step 2: Click 「Forgot your password?」 

Step 3: Enter your registered email and click「submit」. You will receive an email on how to reset your password.

I Want To Change My Delivery Address

Step 1: Click 「LOGIN」on website's top-right corner 

Step 2: Enter email and password to log-in 

Step 3: Click 「Addresses」and 「Edit」to edit your address

Do I have To Create An Account To Make A Purchase?

No, you may make a purchase with a guest checkout. However, creating an account would ease the time to enter personal information again in any future purchases at Bamboo Mi. Do not worry, your personal information is safe with us. Bamboo Mi will not disclose any personal information to any third parties without customers' permission.


You may also earn Bam Cash Rewards for any purchases with an account at Bamboo Mi


How To Make An Order

How Do I Place An Order?

Purchasing at Bamboo Mi is quick and easy with the below instructions:


Step 1: (Select quantity, color, size if needed) and click 「Add to cart」 , this will bring you to your shopping cart

Step 2: Check and see if items and quantities are correct and click 「Check Out」

Step 3: Enter discount code (if needed)  

Step 4: Enter personal information and click 「Continue To Shipping」 

Step 5: Enter shipping address and click 「Continue To Shipping」

Step 6: Check and see if shipping address and name is correct and click 「Continue To Payment」

Step 7: Enter payment information and click「Pay Now」to place your order.  Once transaction is completed, you will receive an email confirmation regarding the order. Once your order is sent, you will receive a second email with the tracking number.We will try our best to send out all items within 24hours. Working hours is Monday to Friday. All weekends or holiday orders will be sent on the following working day. 

I Want Change To A Different Address After Placing The Order

Our customer service team will gladly to help you change any personal information such as delivery address, name, and contact number. 


Please kindly send us an email to sales@bamboomi.com 


Bam Cash Reward Program

What Is Bam Cash Reward Program

Buy more, save more! At Bamboo Mi, you may earn Bam Cash points with purchases, Facebook share & like, friends referral and much more!


Redeem Bam Cash at any time for Cash coupons, discounts, free gifts and/or free shipping.

How Do I Join Bam Cash Reward Program?

Step 1: Click on 「Bam Cash Rewards」icon on website's bottom left corner

Step 2: Create an account or login to your Bamboo Mi account

How Do I Earn Bam Cash Points?

Many different ways to earn Bam Cash Points


Step 1: Click on「Bam Cash Rewards」icon on website's bottom left corner

Step 2: Click on 「Ways To Earn」to find out ways you can earn Bam Cash Points


We regularly add new ways to earn Bam Cash Points, so feel free to check often!

How Do I Redeem Bam Cash Points?

Step 1: Click on「Bam Cash Rewards」icon on website's bottom left corner 

Step 2: Click on 「Ways To Spend」to redeem rewards

How Do I Redeem A Free Gift With My Bam Cash?

Step 1: Click on「Bam Cash Rewards」icon on website's bottom left corner 

Step 2: Click on 「Ways To Spend」for a list of rewards

Step 3: Pick the free gift and click on 「Get Coupon」

Step 4: Copy the coupon code

Step 5: Add the item to your cart. For example, to redeem our gift - Brief 11109, go to its product page and add the item to your cart.

Step 6: Use the coupon code at check out to redeem your free gift


Shipping & Deliveries

When Will Bamboo Mi Send My Purchased Items?

We will try our best to send out all items within 24hours. Working hours is Monday to Friday. All weekends or holiday orders will be sent on the following working day.

When Will I Receive My Items?

4-14 days (Depending on flights schedule and custom checks). 

What Is The Shipping Rate?

We have a flat rate of $8 with purchases below $50. Free shipping above $50.

I Want To Track My Order

You may track your order here.  Email and order number needed.


Product Help

What Is My Bra Size?

Easy 2-steps instructions to find your bra size here. We are gladly to further assist you with your bra sizing, feel free to contact us any time at sales@bamboomi.com

I Feel That Bamboo Mi Bras Are Tighter Than Other Lingerie Brands

Yes, our shaper bras have a tighter feeling than normal bras as they have a higher fat coverage. The tightening effect is needed for better support and control for a secured fit as it helps locking back + side fat towards to the breast area. In which case, it is normal to feel a little tight on the back and side at the beginning as the tightness will fade away in a week or two.